Online Platform "TrainerCentral" User Guide (for Learner)
Before the webinar starts
1. In order to access the platform without any problem, check and update the version of the browser before the webinar starts. Google Chrome version 38+ or Mozilla Firefox version 45+ is supported.
2. The access link shall be sent to the attendees before the event.
Join the session
1. On the event date, click the access link in the invitation email at least 15 mins before the webinar starts.
2. Click "Access Session" to join the webinar.
3. Fill in the information requested. Then, click "Save and continue".
* DO NOT click "Continue as Guest". The sign in record will not be able to track.
* The name and the email must match the registered record so that the attendance can be recorded correctly.4. The platform will then check the browser, the audio,
and the video setting. Turning on the video and microphone is not required. However, the platform allows attendees to speak
via microphone during the session. The attendees can also turn on the
video when they speak. So, preparing the webcam and
microphone for system check is recommended.
Click "Continue" after checking.
4. If the attendees can see and hear the host or the lecturer, it means the attendees are ready for the webinar.
** During the session, DO NOT leave
the platform and DO NOT minimize the window. If not, the attendance will not be counted.
Online platform functions
1. Main Screen
Click the image for enlarged version.
4. "Questions" Panel
The presentation will be shown in this section.
2. Sub screen
The host, the lecturer's and permitted participant's video will be shown in this section.
3. "Info" Panel
If the attendees accidentally sign in as guest, name and the email can be updated in this panel.
If
the attendees would like to ask lecturer questions, click "Questions" and type the question. Click "Ask Question" to post. It will not be shown to all the attendees until the lecturer projects the questions to the attendees.
** Asking questions in the public chatroom and private chatroom is not recommended because the lecturer may not be able to see the questions.
5. "Polls" panel
Lecturer can ask questions using
"Polls" panel. When he/ she posts the question on the screen, the attendees can simply answer the question anonymously. The attendee can check the questions
and answers in "Polls" panel later on.
All participants can communicate together in this panel. Type the message in the message box and click "Send".
**If the attendees would like to ask the lecturer questions related to the webinar,
"Questions" function should be used. Lecturer may not able to read the questions in chat panel.
**
If the attendees would like to chat with the lecturer privately, click "Chat
with trainers" and type the message in the separate message box.
However, the lecturer may not be able to response at once during the webinar.
7. "Handouts" Panel
Handouts can be obtained in this panel if the lecturer upload here.
8. "Raise hand" Panel
If
the attendees would like to speak or ask questions verbally, click "Raise
hand" and then click "Send request".
Make sure the microphone and/ or video is ready. The system may
ask for permission to access the microphone and/ or video. Click "Allow".
After the lecturer accepts the request, the attendees can unmute the microphone
by clicking "Yes" at the top of the panel. See below image.
9. "Notes" Panel
Click the image for enlarged version.
10. "Exit"
The attendees can write notes in this panel. This is
for own use only. No one can access to the notes. Send the notes to attendees' own email account before the session ends. The notes will not be retrieved after the session.
Click "Exit" to end the session.
**If the attendees exit before the session ends, the attendance will not be counted.
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